Great news for Malaysians – Now Air Asia to give refund for delay!

The delay practice by AirAsia has been well evaluated by the Tribunal Consumer Court after a minister’s private secretary initiated his demand for a full refund from AirAsia.

The serves a great wake up call for Malaysians who’ve been patronizing AirAsia’s worst ever service in the world but still got away with award being the BEST LOW CARE Airlines in the region. We doubt if the award was actually a purchased possibility to regain AirAsia’s unstable position after it relocated its Headquarters to Indonesia that provides more freedom and space for AirAsia’s CEOs Tony Fernandez and Kamarudin Pirate (Beranun) to exploit workers’ rights in Indonesia.

Indonesia is a well-known country that has not really well-developed yet and it’s rather easy to practice like “Pirates and Thieves” strategy where you could steal the wealth from the poorest. However, Malaysia as a whole is of no any differences especially among the crooked and bent politicians where Evil Kutty is involved. This former Prime Minister of Malaysia is no saint himself.

Our resources revealed it is Tony Fernandez’s idea to delay all AirAsia’s flights except its returning flight from Singapore. AirAsia’s Singapore bound for Kuala Lumpur’s flight must not be delayed as that is to avoid paying for heavy parking fees.  

Tony Fernandez’s costing strategy include accumulating all passengers from the scheduled flight on to the next flight to save AirAsia’s operating costs. His target is at least 90% of passengers must be filled in one flight before the aircraft is released for departure.

Malaysiaairlinesfamilies said WELL DONE to the Private Secretary to Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Ismail Sabri Yaakob who recently won a claim against low-CARE carrier AirAsia that taught AirAsia a lesson for delaying flights at its whims and fancies.

8-HOUR HOLD-UP: Minister’s aide had to cancel official trip to Medan


Mohd Zoolishan Ahmad, private secretary

His claim was a refund for his flight, which was delayed for more than  eight hours. Mohd Zoolishan Ahmad made the claim after his flight to Medan, Indonesia, for official business was delayed twice.

“It was scheduled to depart at 1.40pm, but I received a text message at 12.20pm stating that the flight was delayed to 8.40pm.

“I arrived at the Low-Cost Carrier Terminal at 7.45pm and was told  the flight was further delayed to 10.45pm,” he said yesterday.

He said the  attendant could not confirm the actual time  the flight would take off and  did not state the reason for the delay.

“I was told not to make the journey as it was already late, so I left immediately after,” he said,  adding that he was supposed to accompany the minister at Medan for a two-day official trip.

Tribunal president Rehana Abdul Razak ordered AirAsia to refund  the plane ticket worth RM646.

Zoolishan said  he wanted to exercise his rights as a consumer and  urged those  who had similar experiences to make  a claim at the tribunal.

An AirAsia representative  apologised  and explained that the delay was due to technical problems.

Up to 54 claims were made against AirAsia in the tribunal last year.

Read more: AirAsia to give refund for delay – General – New Straits Times

Stay tune to Malaysiaairlinesfamilies for more news about Tony Fernandez and his AirAsia.

Malaysiaairlinesfamilies is finalizing our Collaboration Agreement with AirAsiafamilies to expose Tony Fernandez and Evil Kutty of their wrong doings in this aviation industry. 

3 thoughts on “Great news for Malaysians – Now Air Asia to give refund for delay!

  1. Is the following information true? If it is MAS has definitely gotten rid of a leech, good ridden!

    AirAsia ditches pact with MAS
    By Jahabar Sadiq
    EditorJuly 24, 2012KUALA LUMPUR, July 24 — Budget carrier AirAsia has stopped sending its planes for servicing at Malaysia Airlines (MAS) facilities since yesterday, effectively terminating all joint-venture agreements with the national airline, sources said.

    Industry sources said Asia’s biggest low-cost carrier will resume sending all planes in its Airbus fleet to Singapore, citing safety fears with non-co-operation from MAS staff who scuttled an earlier share-swap deal.

    File photo of passengers boarding an AirAsia X Airbus A330-300 at the Kuala Lumpur International Airport at Sepang. The budget airline has stopped sending its planes for servicing at MAS facilities. — Reuters pic“AirAsia has already stopped sending its aircraft from yesterday because there is no co-operation from MAS staffers,” a source told The Malaysian Insider.

    The Malaysian Insider understands that MAS employees are upset with the attractive fees given to AirAsia as their charges are among the lowest in the region.

    “This is a blow for MAS as it could do with the extra business, no matter the fees,” another source said.

    But, he said, the move seemed inevitable since both airlines unravelled their share swap last May.

    “This is inevitable considering the bad blood between both carriers. All AirAsia staff who joined MAS have left,” he added.

    The Business Times today quoted a source as saying that AirAsia decided at a board meeting last week to terminate its agreements with the national airline.

    But AirAsia group chief executive officer (CEO) Tan Sri Tony Fernandes declined comment when queried through text messages, while calls and text messages to AirAsia Malaysia CEO Aireen Omar went unanswered, the paper said.

    It also said that MAS chief executive officer Ahmad Jauhari Yahya did not respond to a text message to him.

    Terminating the memorandum of understandings (MoUs) between AirAsia and MAS would effectively wipe out the remnants of a deal dubbed the Comprehensive Collaborative Framework (CCF) between Khazanah Nasional Bhd and Tune Air Sdn Bhd signed on August 9, 2011.

    In that cashless deal, state asset manager Khazanah and Fernandes’ Tune Air agreed to swap shares in MAS and AirAsia respectively, to facilitate a collaboration between the two carriers ahead of the ASEAN open skies policy.

    But agitation by MAS employees and several politicians forced Putrajaya to cancel the deal last May 2.

    However, both airlines agreed on a supplemental agreement to salvage the initial collaboration plans, with two MoUs to focus on the setting up of a joint-venture company to provide aircraft component maintenance support and repair services while another was to set up a special purpose vehicle by MAS, AirAsia and AirAsia X to improve value for money and to increase competitiveness through procurement synergies.

    The agreements between AirAsia and MAS allow for a termination by mutual agreement anytime within a six-month period from the date of the signing although it will not release a lock-up period of six months that disallows both parties from talking to, negotiating or co-operating with any other parties, said the paper.

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