MAS employees are extremely concerned of the negative effects resulting from the collaboration between MAS and Air Asia. The collaboration appears to be shrinking the strength of MAS staff particularly those who work very hard for the company.
It is believe that the company has been employing an incompetent management team to supposedly overseeing and generating revenues for the airlines. Instead of generating revenues, those incompetent management teams have created ‘double costing‘ via introduction of vendor services.
Lately, if you have checked-in at KLIA using SITA self check-in kiosk, you may find a couple of attendants dressed in white shirt/blouse and black pant serving with purpose treating you as a child when they start teaching you how to punch in your E-ticket number and how to scan your passport.
Many passengers were irritated by those vendor services that MAS have contracted out. Most passengers still prefer to do manual check-in so that they will not be irritated by those unprofessional vendors’ services. When queuing up at the check-in counter you would find one particular attendant also dressed in white shirt/blouse and black pant waiting to tell you which counter you should be going for your check-in. Is this necessary? Do you need queuing attendant at KLIA check-in counter and self-check-in kiosk?
So what purpose do they serve actually? Is it true that someone has been filling up their pockets whilst the company keeps declaring losses?